TERMS AND CONDITIONS

Ordina Health | Order Management Platform for Agencies and Physicians

Let's get one thing straight. This isn't a suggestion. This is an agreement. When you access Ordina Health's platform, you're entering into a binding contract with us. I don't do handshake deals, and neither does this company. You use the platform, you agree to these terms. If you don't agree, the door is right there. No hard feelings.

1. ACCEPTANCE OF TERMS

By accessing or using the Ordina Health platform at ordina.health, creating an account, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization. If you don't have that authority, don't sign. It's that simple.

These terms apply to all users of the platform: agency administrators, physicians, staff members, and anyone else who accesses our services. We may update these terms from time to time. Continued use after changes are posted constitutes acceptance. We'll notify you of material changes, but it's your responsibility to stay current.

2. DESCRIPTION OF SERVICES

Ordina Health provides a cloud-based order management platform for healthcare agencies and physicians. Our services include:

  • Order creation, editing, and dynamic annotation
  • E-signature collection and physician sign-off workflows
  • EMR system integration and data synchronization
  • eFax-enabled order delivery and routing
  • Real-time order status tracking and monitoring
  • Smart analytics, reporting, and revenue reconciliation
  • Role-based access controls and mobile physician review
  • Structured intake workflows with vendor and threshold management

We reserve the right to modify, suspend, or discontinue any feature or service at any time. We'll give you reasonable notice when we can, but we're not going to ask permission to improve our own product.

3. ACCOUNT REGISTRATION AND SECURITY

To use the platform, you must create an account with accurate, complete, and current information. Lying on your application is not a strategy. It's a liability.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If someone uses your credentials without authorization, that's on you to report it to us immediately. We'll help, but we can't fix what we don't know about.

You agree to:

  • Provide truthful registration information and keep it updated
  • Not share your credentials with unauthorized individuals
  • Notify us immediately of any unauthorized access or security breach
  • Not create accounts for anyone other than yourself without proper authorization

We reserve the right to suspend or terminate any account that violates these terms, provides false information, or poses a security risk. We don't need your permission to protect the platform.

4. AUTHORIZED USE

You may use Ordina Health solely for lawful healthcare order management purposes consistent with all applicable federal, state, and local laws, including HIPAA, the HITECH Act, and applicable state health information privacy regulations.

You agree NOT to:

  • Use the platform for any unlawful purpose or in violation of any applicable regulation
  • Attempt to gain unauthorized access to any part of the platform, other accounts, or connected systems
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the platform
  • Introduce malware, viruses, or any harmful code into the platform
  • Use automated tools, bots, or scrapers to access or collect data from the platform without written consent
  • Interfere with or disrupt the integrity or performance of the platform
  • Sublicense, resell, or redistribute access to the platform without written authorization
  • Use the platform to transmit unsolicited communications or spam
  • Misrepresent your identity, credentials, or authority

Violate these rules and we won't send a warning letter. We'll shut it down.

5. SUBSCRIPTION, FEES, AND PAYMENT

Access to Ordina Health is provided on a subscription basis. Fees, billing cycles, and payment terms are set forth in your Service Order or subscription agreement executed between you and Ordina Health.

Unless otherwise stated in your Service Order:

  • Fees are billed in advance on a recurring basis (monthly or annually, as selected)
  • All fees are non-refundable except as expressly stated in your Service Order
  • We reserve the right to adjust pricing with thirty (30) days' written notice prior to your next renewal period
  • Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law
  • If payment is not received within fifteen (15) days of the due date, we may suspend access to the platform until the balance is resolved

We don't chase payments. We send invoices, we set deadlines, and we enforce them. If there's a billing dispute, raise it within thirty (30) days. After that, the invoice is deemed accepted.

6. INTELLECTUAL PROPERTY

Let's be very clear about who owns what.

Ours. The Ordina Health platform, including all software, algorithms, interfaces, designs, documentation, trademarks, logos, and proprietary technology, is and remains the exclusive property of Ordina Health. Your subscription gives you a limited, non-exclusive, non-transferable, revocable license to use the platform during your subscription term. Nothing more. You don't own the car. You're renting it.

Yours. You retain ownership of all data, content, and information you submit to the platform ("Your Data"). By using the platform, you grant Ordina Health a limited license to process, store, transmit, and display Your Data solely to provide the services and as described in our Privacy Policy.

Feedback. If you provide suggestions, ideas, or feedback about the platform, you grant us an unrestricted, perpetual, irrevocable license to use that feedback in any way we see fit, without obligation or compensation. If you didn't want us to use it, you shouldn't have said it.

7. DATA HANDLING AND HIPAA COMPLIANCE

Ordina Health processes Protected Health Information (PHI) as a Business Associate under HIPAA. Our obligations regarding PHI are governed by the Business Associate Agreement (BAA) executed between Ordina Health and each covered entity.

In the event of a conflict between these Terms and a BAA, the BAA controls with respect to PHI. HIPAA doesn't take a back seat to anything.

You are responsible for ensuring that your use of the platform complies with all applicable privacy and security regulations, including obtaining any required patient consents or authorizations. We provide the tools. You provide the compliance framework within your organization.

Our data handling practices are further detailed in our Privacy Policy at ordina.health.

8. CONFIDENTIALITY

During and after the term of this agreement, both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed by the other party. Confidential information includes, but is not limited to, business strategies, technical specifications, pricing, customer lists, and any information marked as confidential.

Confidential information does not include information that:

  • Is or becomes publicly available through no fault of the receiving party
  • Was already known to the receiving party before disclosure
  • Is independently developed without use of the disclosing party's confidential information
  • Is disclosed pursuant to a legal requirement, provided the receiving party gives reasonable notice to allow the disclosing party to seek a protective order

We keep your secrets. You keep ours. That's how trust works.

9. SERVICE AVAILABILITY AND SUPPORT

We target high availability for the Ordina Health platform, but we don't promise perfection. No one can.

Scheduled maintenance will be communicated in advance when possible. Unscheduled downtime may occur due to circumstances beyond our reasonable control, including but not limited to infrastructure failures, third-party service outages, cyberattacks, or force majeure events.

Support is available through the channels specified in your Service Order. Response times and service level commitments, if any, are defined in your Service Level Agreement (SLA), if applicable.

10. WARRANTIES AND DISCLAIMERS

Ordina Health warrants that the platform will perform materially in accordance with its documentation during your subscription term. If it doesn't, notify us within thirty (30) days and we'll fix it or provide a workaround. That's our obligation. That's the extent of it.

EXCEPT AS EXPRESSLY STATED ABOVE, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." ORDINA HEALTH DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We don't guarantee that the platform will be error-free, uninterrupted, or that it will meet every specific requirement you haven't told us about. We build great software. We don't make promises we can't keep.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORDINA HEALTH'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO ORDINA HEALTH DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL ORDINA HEALTH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ORDINA HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply regardless of the form of action and even if a remedy fails its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. But to the extent the law allows, this is where the line is drawn.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ordina Health, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the platform in violation of these Terms
  • Your violation of any applicable law or regulation
  • Your breach of any representation or warranty made under these Terms
  • Any claim that Your Data infringes the rights of a third party
  • Your failure to comply with HIPAA or other applicable healthcare regulations

If someone comes after us because of something you did, you're picking up the check. That's not negotiable.

13. TERM AND TERMINATION

These Terms are effective upon your acceptance and remain in effect for the duration of your subscription, unless terminated earlier in accordance with this section.

Termination for Convenience. Either party may terminate the subscription at the end of the then-current billing period by providing written notice at least thirty (30) days prior to renewal.

Termination for Cause. Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving notice.

Upon termination:

  • Your access to the platform will be suspended and subsequently terminated
  • You may request export of Your Data within thirty (30) days of termination. After that, we delete it
  • All outstanding fees become immediately due and payable
  • Provisions that by their nature should survive termination (including confidentiality, limitation of liability, indemnification, and intellectual property) will survive

We don't hold your data hostage. But we don't store it forever for free either.

14. DISPUTE RESOLUTION

If a dispute arises under these Terms, the parties agree to first attempt resolution through good faith negotiation for a period of thirty (30) days. If negotiation fails, the dispute shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association.

The arbitration shall take place in the jurisdiction where Ordina Health maintains its principal office. The arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Each party bears its own costs and attorneys' fees unless the arbitrator determines otherwise. Class action waivers apply to the fullest extent permitted by law.

I'd rather settle things at the table. But if it goes to arbitration, we're prepared.

15. FORCE MAJEURE

Neither party shall be liable for failure to perform its obligations under these Terms if such failure results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, terrorism, cyberattacks, power outages, or failures of third-party infrastructure.

The affected party must provide prompt notice and use commercially reasonable efforts to resume performance as soon as practicable.

16. GENERAL PROVISIONS

Entire Agreement. These Terms, together with any applicable Service Order, BAA, SLA, and Privacy Policy, constitute the entire agreement between you and Ordina Health. They supersede all prior agreements, negotiations, and communications, whether written or oral.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Letting something slide once doesn't mean we'll let it slide again.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Notices. All notices under these Terms must be in writing and delivered to the addresses provided in your Service Order or account registration. Notices to Ordina Health should be directed to info@ordina.health.

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the state in which Ordina Health maintains its principal office, without regard to conflict of law principles.

17. CONTACT US

Questions about these Terms? Don't guess. Ask.

Ordina Health
Email: info@ordina.health
Website: ordina.health